Legal

Data deletion instructions

Last updated: 14 August 2026

This page explains how to have your data deleted from Yumevo. It covers both end customers (you messaged a business that uses Yumevo — for example via WhatsApp, Facebook Messenger, or Instagram) and tenants (businesses using Yumevo). It also serves as the data deletion instructions required for apps on Meta platforms. Our full privacy policy describes what we store.

If you're a customer of a business that uses Yumevo

1. Email [email protected] with the subject "Data deletion request", from the account or channel you used, or include the phone number / Messenger or Instagram handle you contacted the business with.
2. Alternatively, ask the business directly — they can raise the deletion with us on your behalf. Both routes lead to the same outcome.
3. We verify the request against the channel identifier it concerns, then delete your messages, contact profile, and booking history from the tenant's workspace and our operational systems within 30 days.
4. Backups expire on their fixed rotation schedule (see the privacy policy); deleted data is not restored from backup.
5. We confirm completion by reply to your request.

If you're a tenant (a business using Yumevo)

1. Email [email protected] from your registered operator address asking for account and data deletion.
2. We delete your workspace — messages, contacts, bookings, calendar data, and stored integration credentials (including Google OAuth tokens and any Meta platform tokens) — within 30 days, and disconnect all connected channels.

Disconnecting platforms without deleting your account

• Google Calendar: in the dashboard, Settings → Integrations → Disconnect. This revokes our access with Google and deletes the stored tokens immediately. You can also revoke via your Google Account.
• Meta platforms (WhatsApp, Messenger, Instagram): remove Yumevo's access in your Facebook/Instagram settings under Business Integrations, or ask us at [email protected]. We then stop processing messages from that channel; already-stored messages follow the retention rules in the privacy policy or your deletion request.

Questions

Anything unclear, or a request that doesn't fit the patterns above: [email protected]. We answer within 7 days.